Support

Support request

The support will be provided only for customers and only on our discord

You can access the discord from the preferences of the addon by clicking on the button provided for this purpose

or by clicking directly on this link: BLScrpits discord

download your receipt from the platform where you purchased the add-on
send it to us at mail.blscipts@gmail.com and don't forget to give us your discord nickname

Before asking for help, please check these few points:

make sure you have the latest version of the addon. To verify, please follow these instructions
install the addon on a portable and blank version of blender. If you don't know how to proceed, please, look at here

If after these 2 checks the problem persists, contact us on the discord and give us these few informations :

if you see an error message, please copy/paste the content from the system console.

Display the console

On window, you can turn on the console via Window< Toggle system console.

On MAC and Linux, you will have to start Blender from terminal and reproduce the manipulation leading to the error.

If the error occurs only on a certain resource, please attach the blend file as well. Keep only the problematic parts.
In any case, please explain the procedure to follow to reproduce the error.